My Terrible Experience with MochaHost
A couple of years ago, I caught the bug that is the modern day twentysomething equivalent of a mid-life crisis: I wanted to start a blog. I looked around very briefly (whoops), then signed up for a very cheap shared hosting account with MochaHost, a hosting provider, starting my blog muchtooscrawled.com. I didn’t really write a whole lot, but I did have one article on HTTPS certificate verification in Python with urllib2 that garnered a modest number of hits. It’s a common problem. Among a very specific group of people.
Garnered a modest number of hits, that is, until today, when I received an email from email@example.com informing me that my account was using too many resources and had been summarily suspended. Here is the full text of the email:Dear Client,
Your hosting account has been investigated by our administrators due to excessive load/high resource utilization which includes high CPU utilization and memory consumption produced by your MySQL database and MySQL Queries. Unfortunately due to the severe nature of the problem the account has been suspended in order to prevent server crash and impact on the rest of the clients hosted on the same server.
We have determined that based on the excessive resource utilization your
account is not a good fit for our shared hosting environment.
Time : 27143 s total, 24.497292 s avg, 6 s to 398 s max (2.72%)
95% of Time : 17857 s total, 16.974335 s avg, 6 s to 40 s max
Lock Time (s) : 11142 s total, 10.055957 s avg, 0 to 361 s max (2.91%)
95% of Lock : 7064 s total, 6.714829 s avg, 0 to 19 s max
Rows sent : 0 avg, 0 to 0 max (0.00%)
Rows examined : 0 avg, 0 to 0 max (0.00%)
If you are unable to fix this problem we can offer you 2 alternative solutions:
1)Obtaining a private virtual server (VPS) account which comes with free migration (for our LINUX SERVERS) and free setup and starts at $23/month. For more information please review http://www.mochahost.com/vps.php or
2)Obtaining a dedicated server which comes with free migration and free setup the server pricing for which you can obtain at http://www.mochahost.com/linux_dedicated_cloud.php
We do appreciate your prompt response and cooperation.
Please let us know if we can be in further assistance.
2880 Zanker Rd #203,
San Jose, CA 95134
Fix the problem? The entire site is nothing but a WordPress installation, installed using the tools provided by MochaHost, serving less than 700 pageviews a month! [Sidenote: it almost has to be this way, since there is no SSH access to the site and I'll be damned if I'm going to manage my site with FTP]
Here is a snapshot of my Google Analytics for the entire blog:
Clearly to me one or more of the following is true: MochaHost is trying to scam me into buying more of their shitty services; MochaHost shared accounts can’t handle even the most paltry hitrates; or there is a problem with the MochaHost servers. Regardless of which is true, I will never again use MochaHost, and I would heartily recommend that everyone else who wants even some vague assurance that their websites will be available do the same. Luckily, I had already had a taste of their useless services, and had migrated to this beautiful new blog. If had been losing money on my downtime, I may have gone into the blood rage.